Governor McCrory Announces Testing Phase for Online Driver License Renewal
Posted 6/10/2015 12:18:39 PM
Raleigh, N.C.— Governor
Pat McCrory announced today that North Carolina has begun implementing a
testing phase for on-line renewal of driver licenses. This new service will
allow customers to save time and complete driver license renewals at their
convenience without having to visit a driver license office. Allowing customers
to renew online will also help reduce wait times in North Carolina Division of
Motor Vehicles offices throughout the state.
“This new service is a major
milestone in our continued efforts to improve customer service online and in
our DMV offices throughout the state, making it faster, easier and more
convenient for people to complete their business and get back to their busy
lives,” said Governor Pat McCrory.
“I am proud of the tremendous
efforts and major impact our team has made to enhance customer focus since
early 2013, including extending hours across the state, adding greeters to help
triage needs, and incorporating new innovative technology,” said NCDOT
Secretary Tony Tata. “Online renewal is another important step and just the
beginning of more enhanced services to come for our customers.”
New Secure License
As part of this change DMV will be
issuing a new more secure and durable type of license through online renewal
and online duplicate request. The new design helps prevent counterfeiting,
reduces the risk of identity theft, decreases the potential for fraud and meets
federally recommended security features. The new license is expected to be
available in NCDMV offices beginning this summer. See the new design here.
The online driver license process
will be available to drivers every other time they renew their license, which
is allowed up to six months before its expiration date. It is a process that
should take just a few minutes, as a customer goes to the DMV online webpage, and uses the appropriate
link under the Drivers section.
Drivers must verify their identity,
confirm they live at the address on the license, and have no vision problems
that would hinder their driving skills, and that all the statements being given
are truthful. They also must have their current driver license number to
complete the on-line form, and a VISA, MasterCard or Discover card to pay for
the renewal. The new license will be mailed in 7-14 business days, and will be
valid for 5 or 8 years, depending on the driver’s age.
Customers can’t use the online system
to obtain their original license or ID card. It is also not available if a
driver has a restriction other than corrective lenses on their license, is in
the medical review program, is trying to renew a commercial driver license or a
state ID card, or has an expired suspended or revoked license. Those customers
must still complete those processes at a DMV license office.
When a driver receives the new
license, it will be coated in Teslin®, a protective and waterproof synthetic
material offering a more durable card that will not crack or fade. New security
features include high-resolution graphics and laser-etched verbiage, as well as
overlapping “ghost images” in various colors.
Front laminate highlights include
images of the State seal, “NC” and “1775”, the year of the Mecklenburg
Declaration of Independence. The license can also indicate active military or
veteran designations, as well as organ donor status.
Creating Efficiencies and
Improving Customer Service
North Carolina has piloted numerous
changes during the past year to support Governor McCrory’s emphasis on
improving customer service, efficiency and technology, and eliminating
bureaucracy. The online renewal and more secure and durable license are
examples of the continued DMV effort to meet the needs of its customers by
improving their experience in local offices and online.
Among the DMV customer improvements
added since 2013 are extended service hours in mornings, evenings and on
Saturdays in key locations, adding front desk greeters, self-service kiosks and
improved equipment, all with the goal of reducing wait times in some of our
busier offices. DMV employees at license offices across the state have also
completed additional training to improve their interaction with customers.
*** NCDOT ***
View on NCDOT.gov
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