Another important part of North Carolina’s Intelligent Transportation System is our Incident Management Assistance Patrols (IMAP) helps keep the state’s roadways flowing smoothly. Trained NCDOT personnel assist stranded motorists, clear the roadway and provide temporary traffic control when needed.
IMAP squads are common in most major urban areas and are increasing in medium-sized urban areas, offering significant relief of traffic congestion. IMAP is critical to alleviating congestion on our roads, and its benefits far exceed the operating cost. In fact, IMAP has been so successful, that we have received many requests to expand its services.
The IMAP trucks are painted bright yellow and are easily seen by motorists, who are advised to move over one lane, if possible, or slow down if they see one stopped on the roadway. Our IMAP drivers are skilled professionals who are specially trained in handling traffic-related incidents and proper equipment use.
IMAP trucks are equipped with specialized tools to address almost any traffic-related incident:
- Traffic control devices to warn motorists of impending hazards, such as lighted arrow boards and other warning lights, traffic cones and air horns
- Gasoline, water, air pumps, jumper cables, vehicle jack and other tools to quickly aid stranded motorists
- Specially-designed push bumpers and winches, to aid in clearing travel lanes of disabled vehicles and debris
Please move over one lane or slow down if you see one of our IMAP trucks stopped on the roadway.
You will see IMAP trucks on major freeways in and around these areas:
Frequently Asked Questions (FAQ)
- Is an IMAP driver a law enforcement officer?
- No. An IMAP driver is an NCDOT employee who assists stranded motorists and may be called to assist law enforcement officers at the scene of an incident.
- How do I know that the person assisting me is a real IMAP driver?
- IMAP personnel drive the bright yellow IMAP trucks with the IMAP logo on the side. They also wear uniforms with the same logo. They will show identification upon request.
- How can I contact IMAP if I get stranded?
- If you are stranded in an area covered by IMAP, dial *HP from your mobile phone and ask for IMAP assistance.
- I was stranded and an IMAP driver didn’t stop to help. Why?
- An IMAP driver may not be able to stop for a stranded motorist if they are called to a critical incident, such as a car crash. If you need assistance, call *HP from your mobile phone and ask for IMAP assistance.
- An IMAP driver used the push bumper to move my vehicle and damaged it. Can I get restitution?
- The Quick Clearance Law (G.S. 20-161, subsection F) states that NCDOT is not responsible for damage to personal property in the course of moving a vehicle or other property to avoid a hazard.