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As part of Governor Pat McCrory's "Driving Change Through DMV Reform" initiative to improve customer service and reduce wait times at DMV offices, the North Carolina Division of Motor Vehicles has developed a compact, more flexible mobile office called the NCDMV CAMS (Convenient Accessible Mobile Service). The first of its kind in the nation, the NCDMV CAMS is a cost-efficient solution that gives customers in all areas of the state better access to driver license services (View CAMS locations and schedules.)

For several years, the NCDMV has used five large RV-style mobile units to provide regular access to driver license services to small towns across the state. While the mobile units have provided a valuable service to areas that lack a brick-and-mortar DMV office, they have been costly to operate and difficult to keep in good repair.

The new mobile offices also help conserve fuel, offer easier driving and lower maintenance costs.

Transported in a specially outfitted SUV, each specially boxed office – mounted on a sliding base – can be assembled almost anywhere and contains all the components of an actual DMV office, including:

  • Computer
  • Vision and sign tester
  • Touch-screen tester for the written driver license exam
  • Customer-facing monitor for verification of information
  • Printer
  • Camera
  • Document scanner
  • Credit/debit card machine

Far-Reaching Impact

While the current RV units serve about approximately 7,600 customers annually, the new mobile offices are expected to serve more than 20,000 – more than 2.5 times as many people – during stops in their first year of operation.

NCDMV also plans to add to the number of mobile office stops from 25 to 70 – a 280 percent increase. This will eventually allow NCDMV to serve more than 36,000 customers, a 475 percent increase.

In addition, the new mobile offices will be able to serve seven current part-time DMV offices.

Cost-Saving Benefits

In addition to reaching more customers, NCDMV will see a significant cost savings by phasing out the existing mobile RV units and operating the new mobile offices at a fraction of the cost.

Purchased in 1998, the five existing, aging RV mobile units would cost nearly $4 million to replace. The seven new SUVs with mobile offices cost $1.2 million, a 70 percent investment reduction.

Additionally, annual operations and maintenance costs for the seven new mobile offices are estimated at $145,000, compared with $195,000 for the five aging units – an annual savings of $50,000.