As part of the N.C. Division of Motor Vehicles' ongoing efforts to improve customer service and reduce wait times at DMV offices, NCDMV has developed a compact, more flexible mobile office. The first of its kind in the nation, the NCDMV mobile office is a cost-efficient solution that gives customers in all areas of the state better access to driver license services (View mobile office locations and schedules.)
For several years, the NCDMV has used five large RV-style mobile units to provide regular access to driver license services to small towns across the state. While the mobile units have provided a valuable service to areas that lack a brick-and-mortar DMV office, they have been costly to operate and difficult to keep in good repair.
The new mobile offices also help conserve fuel, offer easier driving and lower maintenance costs.
Transported in a specially outfitted SUV, each specially boxed office – mounted on a sliding base – can be assembled almost anywhere and contains all the components of an actual DMV office, including:
- Vision and sign tester
- Touch-screen tester for the written driver license exam
- Customer-facing monitor for verification of information
- Document scanner
- Credit/debit card machine
In addition to reaching more customers, NCDMV will see a significant cost savings by phasing out the existing mobile RV units and operating the new mobile offices at a fraction of the cost.
Purchased in 1998, the five existing, aging RV mobile units would cost nearly $4 million to replace. The seven new SUVs with mobile offices cost $1.2 million, a 70 percent investment reduction.
Additionally, annual operations and maintenance costs for the seven new mobile offices are estimated at $145,000, compared with $195,000 for the five aging units – an annual savings of $50,000.