Since 2015, the N.C. Division of Motor Vehicles has been renovating and upgrading some of its busiest driver license offices across the state as part of its ongoing effort to improve customer service and reduce wait times.

This involves greeters on hand to help identify and serve the needs of customers when they arrive by ensuring they have correct documents, guiding them to self-service kiosks to print necessary documents or completing online DMV services.

Customers receive a time-stamped queuing ticket and are able to track their wait as part of a queue-flow system.

Newly enhanced offices also include cameras at every license examiner station to prevent customers from having to wait in another line to get their photos taken, and customer-facing screens at each station will allow them to more quickly verify personal information.

Each station also has a scanner and a printer to speed up the process of issuing a license. And, customers can now pay for services using credit and debit cards.

Free Wi-Fi is also available to customers, when they do have to wait.

As of January 2017, more than 50 driver license offices have been upgraded and enhanced. (Click on a link below for details about each location.)