News Releases

1/18/2017: Twelve New License Examiners Headed to Statewide DMV Offices

Twelve New License Examiners Headed to Statewide DMV Offices

Posted 1/18/2017 8:50:34 AM

RALEIGH – The N.C. Division of Motor Vehicles will add twelve new driver license examiner graduates to eight driver license offices across the state next week. Following graduation from DMV’s Basic Examiner Training School on Friday, Jan. 13, the examiners will begin work at area offices on Tuesday, Jan. 17. The examiners graduated following four weeks of intensive classroom study at the DMV Training Center in Huntersville, and another eight weeks of practical home-office experience. They will take applications for learner permits, driver licenses and identification cards using modernized systems that create counterfeit-proof documents that protect against identity theft. They will also conduct road tests for new drivers. “We welcome these new examiners who will continue to offer excellent customer service in driver license offices across North Carolina,” said Acting DMV Commissioner Eric Boyette. “Our goal is to continue to decrease wait times while increasing the level of service.” The new examiners and their duty stations are: Susana Bolanos, William Perry, III, Asheville; Timmy Edwards, Forest City; Kristina George, Mooresville; Caroline Gibbs, Fuquay-Varina; Rebecca Higgins, Nicole Hunt, Morganton; Sonya Langley, Kyle Parrish, Smithfield; Kierra Melton, South Charlotte; Cindy Smith, Jefferson; Jacqueline Wright, West Charlotte. ***NCDOT***  
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1/6/2017: Fourteen New License Examiners Headed to Statewide DMV Offices

Fourteen New License Examiners Headed to Statewide DMV Offices

Posted 1/6/2017 9:56:08 AM

RALEIGH – The N.C. Division of Motor Vehicles will add fourteen new driver license examiner graduates to twelve driver license offices across the state next week. Following graduation from DMV’s Basic Examiner Training School on Thursday, Jan. 5, the examiners will begin work at area offices on Monday, Jan. 9. The examiners graduated following four weeks of intensive classroom study at the N.C. Justice Academy in Salemburg and another eight weeks of practical home-office experience. They will take applications for learner permits, driver licenses and identification cards using modernized systems that create counterfeit-proof documents that protect against identity theft. They will also conduct road tests for new drivers. “These new examiners will enhance continued excellent customer service in our offices,” said DMV Commissioner Kelly Thomas. “We are happy to bring them on board because they will help us better serve our customers and decrease wait times.” The new examiners and their duty stations are: Azaria Anderson, South Durham; Perridia Dozier, Garner; Ella Gilchrist, West Charlotte; Teresa Grady, Terri Rhodes, North Raleigh; Dione Harris, Huntersville; Connie Jones, Carrboro; Lisa Kushmaul, East Charlotte; Guy Lofton, Michael Westbrook, West Greensboro; Carlotta Nash, Concord; Marlene Rodriguez, Cary; Amy Singleton, Lexington; Michael Williams, Smithfield.    ***NCDOT***
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1/4/2017: Morehead City Driver License Office Remains Open During Renovations

Morehead City Driver License Office Remains Open During Renovations

Posted 1/4/2017 11:44:33 AM

RALEIGH – The Morehead City Driver License Office will remain open during a major renovation throughout the month of January. A mobile unit from the Division of Motor Vehicles is onsite to assist customers with driver license services.  The Morehead City office, located at 5347 U.S. Hwy. 70 W., is one of 25 driver license offices across the state to undergo a new office design that will include the installation of new cubicles, rugs and ergonomic bench seating to increase customer comfort, as well as new informational posters and an additional driver license tester.  As part of the second phase of state DMV office upgrades, renovations will be completed in 50 of the state’s 113 driver license offices by early February.  DMV now offers driver license renewals and many other services online. Customers are encouraged to check the official DMV website at www.ncdot.gov/dmv and click “Online Services” to see if their driver license needs can be met online.   ***NCDOT***
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12/27/2016: NCDMV Focused on 'Driving Change' in 2016 - Policies Led to Improved Customer Service, Reduced Wait Times

NCDMV Focused on 'Driving Change' in 2016 - Policies Led to Improved Customer Service, Reduced Wait Times

Posted 12/27/2016 12:46:59 AM

RALEIGH – Through extended hours at various driver license offices, expanded availability of online services and enhanced customer service training for driver license examiners, 2016 was a banner year for North Carolina’s Division of Motor Vehicles as it continued to implement Governor Pat McCrory’s “Driving Change” initiative. “This has been an exciting year for DMV as we worked to improve our customer service and decrease wait times at our offices through Governor McCrory’s ‘Driving Change’ initiative,” Commissioner Kelly J. Thomas said. “Providing excellent customer service will continue to be our goal in 2017.” The year’s signature accomplishment occurred in September, when the number of drivers who used DMV’s online services to renew their license surpassed 500,000.  DMV officials estimate that more than 602,000 citizens will have renewed their driver licenses online by the end of the year. Improvements took place offline as well. In June, DMV introduced mandatory customer service training for all driver license examiners.  A total of 120 classes were held in 2016. DMV introduced new mobile driver license offices in March.  The units, which are the first of their kind in the nation, carry two examiner stations and serve more remote parts of the state.  In September, mobile units were used to offer driver license services at Fort Bragg for the first time since 2008. Throughout the year, 50 driver license offices were renovated and upgraded with modern equipment as part of a program to optimize all 113 offices across North Carolina. DMV also expanded operating hours at its busiest offices around the state, including weekend hours in some locations. In September, DMV announced it would no longer require road sign tests for drivers renewing their licenses, and nearly 300 citizens renewed their driver licenses at the DMV booth during the N.C. State Fair in October. During the response to Hurricane Matthew, more than 100 agents with the DMV’s License and Theft Bureau were deployed to affected areas of eastern North Carolina and provided security to various shelters. DMV also proactively educated consumers about how to avoid purchasing flood-damaged vehicles. In the wake of Hurricane Matthew, Governor McCrory directed the DMV to temporarily waive certain fees for customers in counties affected by the storm, which resulted in hurricane victims saving more than $977,000 in license and vehicle fees. In January 2017, DMV will conduct its second biennial “Voice of the Customer” online survey to gather customer feedback on driver services and ways to improve. DMV implemented all but two of the 18 customer recommendations resulting from the 2014 “Voice of the Customer” survey. In February, DMV offices will start issuing REAL ID-compliant driver licenses and ID cards in anticipation of the federal government beginning enforcement of REAL ID requirements at airport security checkpoints on Jan. 22, 2018. While REAL ID-compliant credentials are not mandatory in North Carolina, DMV has worked diligently to meet the federal requirements to ensure citizens with a North Carolina REAL ID will be able to use it to board commercial aircraft after January 2018 and gain access to federal installations and nuclear facilities in the future. After Jan. 22, 2018, travelers without a REAL ID-compliant license or ID card may show a North Carolina driver license or ID in conjunction with another federally-approved form of identification to board commercial flights. REAL ID will not replace a passport. DMV now offers driver license renewals and many other services online. Customers are encouraged to check the official DMV website at www.ncdot.gov/dmv and click “Online Services” to see if their driver license needs can be met online. 
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9/21/2016: DMV Driver License Services Return to Fort Bragg

DMV Driver License Services Return to Fort Bragg

Posted 9/21/2016 1:47:27 PM

FAYETTEVILLE – Secretaries Nick Tennyson and Cornell Wilson Jr., two members of Governor Pat McCrory’s cabinet, participated today in a ribbon cutting for the new Fort Bragg Mobile Driver License Office. The N.C. Division of Motor Vehicles is now offering driver license and special identification card services to soldiers and their family members at Fort Bragg. “By bringing DMV services back to Fort Bragg for the first time since 2008, we are continuing our mission to make North Carolina the most military and veteran-friendly state in the nation,” Governor McCrory said. “This first-of-its-kind mobile office will allow military members and their families to take care of their driver license business conveniently on post.” DMV services will be provided by its new compact, flexible mobile office. The new mobile unit will visit the Soldier Support Center every second, third and fourth Wednesday and Thursday each month. The office will be open from 9 a.m. to 4 p.m. “The return of DMV services to Fort Bragg is one of many improvements DMV is making through the governor’s ‘Driving Change’ initiative,” Transportation Secretary Nick Tennyson said. “Through online services and the debut of the Fort Bragg Mobile Driver License Office, we are making DMV business as easy and convenient as possible for military members and their families.” The new state-of-the-art mobile office allows the DMV to offer the first-of-its-kind service in the nation. Credit card readers, mobile cameras, vision and knowledge skills testing is provided in each unit. The new units are replacing the aging RV-style mobile units that are expensive to operate with a flexible, cost-efficient solution mounted in SUVs. Each SUV holds side-by-side driver license desks that can be deployed in almost any location and will increase mobile sites from 24 to more than 70 sites statewide. “This is one more step by this state to lighten the administrative load in the soldier’s rucksack, enabling them to focus more on training for that next deployment,” Military and Veterans Affairs Secretary Cornell Wilson Jr. added. The new mobile units are among many DMV customer service improvements introduced by Governor McCrory. Along with the 21st-century technology now being used at the state’s driver license offices, the mobile units join the Division’s new focus on online services to help improve efficiency and decrease office wait times around the state.
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