News Releases

2/22/2017: Vehicle Property Tax Receipts Now Available on NCDMV Website

Vehicle Property Tax Receipts Now Available on NCDMV Website

Posted 2/22/2017 8:38:10 AM

RALEIGH – Taxpayers across North Carolina no longer have to scramble to find paper copies of vehicle property tax receipts when preparing their tax returns. The N.C. Division of Motor Vehicles has initiated an online service that allows drivers across the state to view and print copies of their individual vehicle property tax receipts. “This is a new feature that enables citizens to easily find vehicle property tax information during this tax filing season,” said Acting DMV Commissioner Eric Boyette.  “We encourage vehicle owners to use this new feature on the website as part of our continued commitment to great customer service.” Individual vehicle property tax receipts are available at www.ncdot.gov/dmv.  By clicking on the green ”Use MyDMV Now” tab and following the simple instructions, vehicle owners can print property tax receipts for tax filing purposes. The MyDMV portal, which has been a feature since 2015, also provides North Carolina drivers and vehicle owners with information on their driver license status, expiration dates, and vehicle registration.    ***NCDOT***
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2/17/2017: Nine New License Examiners Headed to Statewide DMV Offices

Nine New License Examiners Headed to Statewide DMV Offices

Posted 2/17/2017 2:28:11 PM

RALEIGH – The N.C. Division of Motor Vehicles will add nine new driver license examiner graduates to eight driver license offices across the state next week. Following graduation from DMV’s Basic Examiner Training School on Friday, Feb. 17, the examiners will begin work at area offices on Monday, Feb. 20. The examiners graduated following four weeks of intensive classroom study at the N.C. Justice Academy in Salemburg, and another eight weeks of practical office experience. They will take applications for learner permits, driver licenses and identification cards using modernized systems that create counterfeit-proof documents that protect against identity theft. They will also conduct road tests for new drivers. “We welcome these new examiners who will continue to offer excellent customer service in driver license offices across North Carolina,” said DMV Commissioner Eric Boyette. “Our goal is to continue to decrease wait times while increasing the level of service.” The new examiners and their duty stations are Karen Adams, Asheville; Jannet Blue and Monica Crawford, South Winston-Salem; Gwen Bitting, Monroe; Lindsey Crowder, High Point; Sandy Gorham, West Greensboro; Harry Mendez, East Durham; Rae’Jonna Rogers, West Raleigh; Tanika Williams, Fuquay-Varina.  ***NCDOT***  
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12/27/2016: NCDMV Focused on 'Driving Change' in 2016 - Policies Led to Improved Customer Service, Reduced Wait Times

NCDMV Focused on 'Driving Change' in 2016 - Policies Led to Improved Customer Service, Reduced Wait Times

Posted 12/27/2016 12:46:59 AM

RALEIGH – Through extended hours at various driver license offices, expanded availability of online services and enhanced customer service training for driver license examiners, 2016 was a banner year for North Carolina’s Division of Motor Vehicles as it continued to implement Governor Pat McCrory’s “Driving Change” initiative. “This has been an exciting year for DMV as we worked to improve our customer service and decrease wait times at our offices through Governor McCrory’s ‘Driving Change’ initiative,” Commissioner Kelly J. Thomas said. “Providing excellent customer service will continue to be our goal in 2017.” The year’s signature accomplishment occurred in September, when the number of drivers who used DMV’s online services to renew their license surpassed 500,000.  DMV officials estimate that more than 602,000 citizens will have renewed their driver licenses online by the end of the year. Improvements took place offline as well. In June, DMV introduced mandatory customer service training for all driver license examiners.  A total of 120 classes were held in 2016. DMV introduced new mobile driver license offices in March.  The units, which are the first of their kind in the nation, carry two examiner stations and serve more remote parts of the state.  In September, mobile units were used to offer driver license services at Fort Bragg for the first time since 2008. Throughout the year, 50 driver license offices were renovated and upgraded with modern equipment as part of a program to optimize all 113 offices across North Carolina. DMV also expanded operating hours at its busiest offices around the state, including weekend hours in some locations. In September, DMV announced it would no longer require road sign tests for drivers renewing their licenses, and nearly 300 citizens renewed their driver licenses at the DMV booth during the N.C. State Fair in October. During the response to Hurricane Matthew, more than 100 agents with the DMV’s License and Theft Bureau were deployed to affected areas of eastern North Carolina and provided security to various shelters. DMV also proactively educated consumers about how to avoid purchasing flood-damaged vehicles. In the wake of Hurricane Matthew, Governor McCrory directed the DMV to temporarily waive certain fees for customers in counties affected by the storm, which resulted in hurricane victims saving more than $977,000 in license and vehicle fees. In January 2017, DMV will conduct its second biennial “Voice of the Customer” online survey to gather customer feedback on driver services and ways to improve. DMV implemented all but two of the 18 customer recommendations resulting from the 2014 “Voice of the Customer” survey. In February, DMV offices will start issuing REAL ID-compliant driver licenses and ID cards in anticipation of the federal government beginning enforcement of REAL ID requirements at airport security checkpoints on Jan. 22, 2018. While REAL ID-compliant credentials are not mandatory in North Carolina, DMV has worked diligently to meet the federal requirements to ensure citizens with a North Carolina REAL ID will be able to use it to board commercial aircraft after January 2018 and gain access to federal installations and nuclear facilities in the future. After Jan. 22, 2018, travelers without a REAL ID-compliant license or ID card may show a North Carolina driver license or ID in conjunction with another federally-approved form of identification to board commercial flights. REAL ID will not replace a passport. DMV now offers driver license renewals and many other services online. Customers are encouraged to check the official DMV website at www.ncdot.gov/dmv and click “Online Services” to see if their driver license needs can be met online. 
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9/21/2016: DMV Driver License Services Return to Fort Bragg

DMV Driver License Services Return to Fort Bragg

Posted 9/21/2016 10:53:54 AM

FAYETTEVILLE – Secretaries Nick Tennyson and Cornell Wilson Jr., two members of Governor Pat McCrory’s cabinet, participated today in a ribbon cutting for the new Fort Bragg Mobile Driver License Office. The N.C. Division of Motor Vehicles is now offering driver license and special identification card services to soldiers and their family members at Fort Bragg. “By bringing DMV services back to Fort Bragg for the first time since 2008, we are continuing our mission to make North Carolina the most military and veteran-friendly state in the nation,” Governor McCrory said. “This first-of-its-kind mobile office will allow military members and their families to take care of their driver license business conveniently on post.” DMV services will be provided by its new compact, flexible mobile office. The new mobile unit will visit the Soldier Support Center every second, third and fourth Wednesday and Thursday each month. The office will be open from 9 a.m. to 4 p.m. “The return of DMV services to Fort Bragg is one of many improvements DMV is making through the governor’s ‘Driving Change’ initiative,” Transportation Secretary Nick Tennyson said. “Through online services and the debut of the Fort Bragg Mobile Driver License Office, we are making DMV business as easy and convenient as possible for military members and their families.” The new state-of-the-art mobile office allows the DMV to offer the first-of-its-kind service in the nation. Credit card readers, mobile cameras, vision and knowledge skills testing is provided in each unit. The new units are replacing the aging RV-style mobile units that are expensive to operate with a flexible, cost-efficient solution mounted in SUVs. Each SUV holds side-by-side driver license desks that can be deployed in almost any location and will increase mobile sites from 24 to more than 70 sites statewide. “This is one more step by this state to lighten the administrative load in the soldier’s rucksack, enabling them to focus more on training for that next deployment,” Military and Veterans Affairs Secretary Cornell Wilson Jr. added. The new mobile units are among many DMV customer service improvements introduced by Governor McCrory. Along with the 21st-century technology now being used at the state’s driver license offices, the mobile units join the Division’s new focus on online services to help improve efficiency and decrease office wait times around the state.
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6/27/2016: New Provisions in State’s Motor Vehicle Laws Effective July 1

New Provisions in State’s Motor Vehicle Laws Effective July 1

Posted 6/27/2016 4:47:52 PM

RALEIGH – Beginning Friday, July 1, five new motor vehicle provisions will become North Carolina law. The new provisions, passed by the N.C. General Assembly, affect either vehicles or drivers in the state. They include: House Bill 148 requires registered mopeds to carry liability insurance. About 28,000 registered North Carolina moped owners are required to begin carrying liability insurance beginning July 1. Moped owners must provide the North Carolina Division of Motor Vehicles proof of liability insurance coverage from their insurance carrier. Once the insurance information is received, the Division will issue an updated registration card reflecting coverage. Owners can provide the information to their local license plate agency or their insurance company can submit it to DMV. Failure to provide proof of insurance to NCDMV will result in their license plate being revoked. The owners have received two letters from NCDMV since April alerting them about the new requirement. House Bill 97 directs North Carolina vehicle owners to pay a late fee if their vehicle registration renewal is not paid by the expiration date. This new fee was passed by the General Assembly last September and requires one of three graduated late fees to be assessed on late renewals starting July 1. The late fees will be added beginning the first day of the month following the expiration date and total $15 if the registration has been expired for less than one month, and $20  if the registration has been expired for one month or greater, but less than two months. If the registration has been expired for two months or more, the late fee will be $25. The new fees apply to private passenger vehicles and to apportioned truck fleets registered under the International Registration Plan. Even though citizens can operate their vehicle up to 15 days after their registration has expired without being ticketed, they will be fined the late fee beginning the first day of the month after the registration expires. Senate Bill 446 provides franchise vehicle dealers with a third option for providing a tag for loaner vehicles used while an owner’s vehicle is being serviced by the dealer. The new loaner plates are available to franchise dealers beginning July 1 at a cost of $200 each. There is no limit to the number of loaner plates available to the franchise dealer, and they are issued only through the Dealer Unit at NCDMV’s Raleigh Headquarters. Other options available for use by dealers during vehicle servicing are the 96-hour permit and the U-Drive-It plate. The new loaner plates are optional until December 31, 2018, when they become mandatory for all franchise dealers. House Bill 434 states that medical recertification for renewals of windshield disability placards is not required if the person is certified by a physician as totally and permanently disabled. Beginning July 1, a person who has been certified by a physician as being totally and permanently disabled will not be required to be recertified every five years. The disability placard will still need to be renewed every five years without a physician’s recertification. Since May 23, 2016, new disability parking placards carry two expiration stickers affixed to the placards when they are issued. Temporary placards that are issued for a six-month period, and permanent placards that are issued for five years, are available from license plate agencies across the state. Senate Bill 119 requires all individuals and lienholders who are normally engaged in financing motor vehicles, and who conduct at least five transactions annually, to use the electronic lien system to record information about the security interest in a vehicle. Beginning July 1, lienholders and individuals financing motor vehicles are required to use the electronic system. If a lienholder records three liens manually after this date, they will receive a notification letter from NCDMV advising that when five liens have been recorded, title services will be denied until they comply with the electronic requirements. A hold letter will be mailed to lienholders when five recorded liens are on file, specifying the vehicles affected, and advising that no future title services will be processed until they become an electronic lienholder. House Bill 256 clarifies that a disability determination issued by the U.S. Department of Veterans Affairs may be used for medical certification and recertification requirements for handicapped parking placards. *** NCDOT ***
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