New compact unit brings easy, efficient service
Raleigh - One of the first stops in eastern North Carolina for the Division of Motor Vehicles' new compact mobile office will be in Plymouth, the county seat of Washington County. The office, which carries two driver license examiner stations, will be located at the Cooperative Extension Service Office at 128 E. Water St., on Tuesday, April 12, from 9 a.m. to 4 p.m. It will return on the second Tuesday of each month.
Once it leaves Plymouth, the unit will continue its eastern route to towns including Columbia, Currituck, Swan Quarter, Hatteras, Snow Hill, Trenton and Bayboro.
The new office is installed in specially-modified sports utility vehicles that conserve fuel, offer easier driving and lower maintenance costs, and provide the capability for flexible deployment throughout the state.
The mobile office is constructed on a specially-made deck that holds the equipment necessary for completing license and ID card applications. The deck is mounted on a sliding base that fits into the back of a large SUV. Two units fit side-by-side, each containing touch-screen testers, a customer-facing monitor for information verification, a document scanner and, for the first time, a credit/debit card machine for customer convenience.
NCDMV has introduced three new mobile offices and plans to increase the number of stops made by the units, up to 70 from the current 20, and serve over 36,400 customers.
The offices are part of Governor McCrory's Driving Change initiatives to improve customer service and reduce wait times at DMV offices. The offices are expected to reduce lines in driver license offices by taking services directly to customers in remote areas. Among other Driving Change announcements, the agency is offering online driver license renewals statewide, a more durable and secure driver license, a new MyDMV web portal, and updating DMV offices across the state.