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Raleigh Vehicle Registration Office To Begin Operations As Independently-Owned License Plate Agency May 3

Current office to close April 22

Raleigh - Starting Tuesday, May 3, the vehicle registration office operated by the N.C. Division of Motor Vehicles at 1100 New Bern Ave. in Raleigh will begin operations as an independently owned license plate agency. The current office will close at 3 p.m. on Friday, April 22, to prepare for the transition.

The new LPA will be operated by Southeast Raleigh Management Services, LLC and will be under contract to Sheryl Morton of Knightdale. The agency will be open 8 a.m. to 5 p.m., Monday through Friday.

When it opens, the agency will have 14 employees, including some who have previously held license plate agency positions. All staff members must attend more than three weeks of training by NCDMV prior to opening the agency.

Seventeen staff members who were working at the Raleigh vehicle registration office will move to NCDMV call center and help desk operations. They will continue their state government service by offering their expertise to help customers with vehicle registration questions.

"NCDMV looks forward to this transition," Motor Vehicles Commissioner Kelly Thomas said. "With these moves, we are improving our call center capabilities and enhancing our customer service. We are Driving Change by having knowledgeable staff available to assist with questions from our customers."

During the six-day closure, the NCDMV Dealer Unit will issue instant titles for North Carolina vehicles and continue to provide dealer title work. Once the new LPA opens, the Dealer Unit will no longer perform dealer title work, nor issue instant titles for out-of-state and bonded vehicles. The unit will continue to issue franchise and independent dealer plates and 30-day tags after the new LPA opens.

Other services will continue to be performed at the New Bern Avenue facility by state officials, including special plate sales and services, dealer and sales licenses, and other state government-related operations and transactions.

During the closure, vehicle registration services, including registration renewals, can be performed online at www.ncdot.gov/dmv/vehicle. Other area license plate agencies will also be open during the closure:

Cary

South Hills Shopping Mall
1251 Buck Jones Road
(919) 469-1444
Monday-Friday; 8:30 a.m.-5 p.m.

Holly Springs

408 Village Walk Dr.
(919) 552-7492
Monday-Friday; 8 a.m.- 5 p.m.

North Raleigh

2533 Atlantic Ave., Suite 102
(919) 831-9996
Monday-Friday; 9 a.m.-5 p.m.

Wake Forest

2012 S Main St., Suite 502
(919) 554-0770
Monday-Friday; 9 a.m.-5 p.m.

Zebulon

815 N. Arendell Ave.
(919) 269-0117
Monday-Friday; 9 a.m.-5 p.m.

These changes are part of Governor McCrory's Driving Change initiatives to improve customer service and reduce wait times at DMV offices. Among other Driving Change announcements, the agency is offering online driver license renewals statewide, a more durable and secure driver license, a new MyDMV web portal, and updating DMV offices across the state.

***NCDOT***

4/16/2018 4:30 PM

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