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Frequently Asked Questions

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  • Is an NCDOT State Farm® Safety Patrol driver a law enforcement officer?
    ​No. The driver is an employee of the N.C. Department of Transportation who assists stranded motorists and might be called to assist law enforcement officers at the scene of a traffic matter.
  • How do I know that the person assisting me is a real NCDOT State Farm® Safety Patrol driver?
    ​NCDOT State Farm® Safety Patrol drivers wear uniforms that identify themselves as NCDOT employees. The driver will show identification upon request.
  • How can I contact NCDOT State Farm® Safety Patrol if I get stranded?
    ​If you are stranded in an area covered by NCDOT State Farm® Safety Patrol, dial *HP from your mobile phone for assistance.
  • I was stranded, and a NCDOT State Farm® Safety Patrol driver didn't stop to help. Why?
    ​NCDOT State Farm® Safety Patrol drivers might not be able to stop for a stranded motorist if they are called to a critical incident, such as a car crash. If you need help, call *HP from your mobile phone.
  • An NCDOT State Farm® Safety Patrol driver used the push bumper to move my vehicle and damaged it. Can I get restitution?
    ​Under North Carolina's Quick Clearance Law, NCDOT is not responsible for damage to personal property in the course of moving a vehicle or other property to avoid a hazard.
  • I received assistance from the NCDOT State Farm® Safety Patrol. How can I submit feedback and thank the patrol driver?
    ​Visit www.AssistPatrol.com or share your story on social media using #AssistPatrol. For questions or concerns, contact NCDOT.

7/13/2019 3:20 PM