Motorists traveling through North Carolina can call 511 from any telephone for the latest road conditions and other important information, including:
- Traffic incidents, major closures and road construction on interstates, U.S. and state routes in North Carolina
- Amber Alerts and Silver Alerts
- Transfers to neighboring states' 511 systems
When calling 511 – or (877) 511-4662 from outside North Carolina – callers will hear urgent messages regarding closures for major interstates as well as any active Amber Alerts.
On weekdays from 8 a.m. to 8 p.m., weekends from 8 a.m. to 5 p.m. and state holidays from 9 a.m. until 5 p.m., callers will have an option to hear any active Silver Alerts or to speak with an operator.
Overnight and during emergencies, the North Carolina 511 system uses voice-activated and touch-tone technology. The voice-activated system provides information about interstates (e.g., I-40 or I-26) and U.S. routes (e.g., U.S. 64 or U.S. 221), while the touch-tone option is for information about state routes (e.g., N.C. 50 or N.C. 73).
Callers can dial 88 (or TT) to switch from voice to touch-tone while using 511.
From there, they are prompted with a menu of options:
- For highways, say "highways," or press 1.
- For public transportation, say "public transportation," or press 2.
- For Silver Alerts, say "Silver Alerts" to hear active Silver Alerts.
- For other services, say "other services," or press 4.
- To be connected to 511 in other states, say "other states," or press 5.
- Say "main menu" or "help" to return to the main menu options.
To receive traffic information on specific roadways, enter the touch-tone code of the desired roadway, then press the star (*) key.
For information on secondary roads, please visit DriveNC.gov and select the county of interest.