Goal: Provide a safe and efficient transportation system in North Carolina
Objective: Increase Customer Satisfaction
Performance Measure: Statewide Customer satisfaction score (70-85%)
Goal: Provide a safe and efficient transportation system in North Carolina
Objective: Increase Customer Satisfaction
Performance Measure: DMV customer satisfaction score (70-85%)
Goal: Provide a safe and efficient transportation system in North Carolina
Objective: Increase Customer Satisfaction/DMV Performance
Performance Measure: DMV Driver License Office wait times (15-30 minutes)
Goal: Provide a safe and efficient transportation system in North Carolina
Objective: Increase Customer Satisfaction
Performance Measure: DMV % of transactions completed online (target TBD)