The N.C. Division of Motor Vehicles made operational changes to driver license offices to help customers stay out of long lines and avoid prolonged exposure to the sun during the hot summer months.
What are the Changes?
Under the new system, all driver license offices in the state (except Fuquay-Varina) now serve walk-in customers all day.
Additionally, examiners will prioritize checking in customers quickly and directing them to wait in their vehicles or at a nearby business until space is available in the office lobby.
DMV staff will review customers' documents to ensure they have everything needed for their desired service before checking in. Customers will receive a text notification when there is room in the lobby and another when it is their turn to be served.
People may notice there are no lines outside some locations, and that's intentional. Customers will be checked in and waiting elsewhere, ensuring a more comfortable experience. However, the NCDMV encourages customers to come prepared for the possibility of brief waits during check-in. Bringing water, snacks, necessary medications, and items like an umbrella or chair can help ensure comfort while waiting to be processed.
Also, be sure to check the requirements for your specific service before visiting an office to avoid delays.
The changes to the check-in process are being implemented at 105 of the 115 driver license offices around the state and reflect NCDMV's ongoing efforts to improve customer service and adapt to seasonal challenges. The remaining 10 offices will be receiving updates that better fit their size and restrictions in the near future.