Working with Wake Technical Community College, the N.C. Division of Motor Vehicles developed the Achieve Global Customer Service training program, which:
Explores the value of quality customer service
Provides the skills necessary for employee development
Builds constructive relationships
Recognizes employees who exhibit good customer service qualities
This training program is an integral step in NCDMV's efforts to improve customer service.
Since it launched in 2014, hundreds of customer-facing NCDMV employees – including the contractors and staff of 125 license plate agencies statewide – have gone through the course.