16 New Driver License Examiners to Help Improve Service at DMV Offices

RALEIGH – As part of the effort to improve service at driver license offices statewide, the N.C. Division of Motor Vehicles will add 16 new driver license examiner graduates to 13 offices this week. 

The new employees graduated Friday from DMV’s Basic Examiner Training School and will start work today.

The new driver license examiners will support the efforts to improve customer service at DMV offices.

The 16 new employees bring to 139 the number of positions the DMV has filled since Aug. 1.

Driver license examiners make up 75 of those vacancies. DMV has also instituted express lines, established dedicated road test teams and used additional customer service representatives to help people in line make sure they have the appropriate documents. 

These efforts have resulted in a decrease in wait times at DMV driver license offices statewide. The wait times are calculated from the time a customer receives a ticket while they are in line until the time they are served. 

  

The examiners graduated after four weeks of intensive classroom study at the N.C. Justice Academy in Salemburg. They will take applications for learner permits, driver licenses, REAL ID and basic identification cards using modernized systems that create counterfeit-proof documents that protect against identity theft. They will also conduct road tests for new drivers.

"The trusted judgement of each driver license examiner is imperative to protect drivers and passengers who travel our roadways," said DMV Driver Services Director Charlotte Boyd-Malette. "They are the link to ensure the safety of the motoring public."

The new examiners and their duty stations are: