RALEIGH - NC Quick Pass is excited to launch a new website and system. Beginning February 17 at 5:00 p.m. through February 24, ncquickpass.com and myncquickpass.com will be unavailable, as we transition to the new system. It is our goal to provide the best customer experience and we appreciate your patience as we undergo this system update. With the new system, customers will only need to visit one website, ncquickpass.com, for all account management or Bill by Mail payments.
February 17 through February 24, customers will not be able to make payments, sign up for a NC Quick Pass account, manage their account, or perform any other actions on our existing website, phone system or at our customer service centers. Customers will still be able to use the NC Quick Pass HOV app and HOV website for the I-77 Express Lanes.
Payments
Customers should pay any outstanding invoices or add money to their NC Quick Pass account before February 17. Customers that receive invoices dated January 12 through February 16 will have 45 days to pay the invoice instead of the traditional 30-day period. This 15-day extension will be included in the due date of the invoice and no fees or penalties will be assessed during this time. No invoices will be due between February 11 through February 25.
Travel
During this system update, customers will be able to travel as usual on North Carolina toll facilities. Customers that travel during this period will receive a Bill by Mail invoice or see the transactions on their account after the transition period.
Stay informed
Customers can receive updates at ncquickpass.com, or on
Twitter and
Facebook during this transition period.
After the system update
Once the system update is complete, customers will be able to manage and login to their account with their username and password or pay their Bill by Mail invoice at ncquickpass.com. As with any system update of this scale, there may be necessary system maintenance during the transition or in the first few weeks of the new system. If any system maintenance is required, customers will be notified at ncquickpass.com or on
Twitter and
Facebook. We thank you for your patience as we work to develop a better customer experience.