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Privacy Policy

​​This privacy statement for the N.C. Department of Transportation's website,, sets forth the information that is collected from you during your visit, as well as how that information is used.

If you have questions, please send a message.

Information Collected & Stored Automatically

When you visit to browse, read webpages or download information, the N.C. Department of Transportation automatically collects and stores only the following information:

  • The Internet domain and IP address from which you access the website
  • The date and time you access the site
  • The webpages you visit on this site
  • If you linked to the site from another website, the address of that website

NCDOT uses this information to help make the website more useful to visitors by learning how many visitors access the site and the types of technology they use.

Website Security

Physical, electronic and procedural safeguards are in place to prevent unauthorized access or disclosure, preserve data integrity and ensure the appropriate use of information you may provide through email. At the same time, it is possible that a security breach may occur.

For general website security purposes and to ensure that this website remains available to all users, the N.C. Department of Transportation employs software programs to monitor network traffic to identify both authorized and unauthorized attempts. This monitoring is related, in part, to attempts to upload or change information or otherwise cause damage. Use of this website constitutes consent to such monitoring. Unauthorized attempts to upload information and/or change information on this website are strictly prohibited and subject to legal action.

Public Disclosure

Government records in North Carolina are generally public in nature. The public policy of the state of North Carolina, as established by the N.C. General Assembly, is to "provide that, as a general rule, the public would have liberal access to public records."

The North Carolina Public Records Law states that public records "shall mean all documents papers, letters, maps, books, photographs, films, sound recordings, magnetic or other tapes, electronic data-processing records, artifacts, or other documentary material, regardless of physical form or characteristics, made or received pursuant to law or ordinance in connection with the transaction of public business by any agency of North Carolina or its subdivisions."

For information to be confidential, a specific provision must be made in the law.


If you send an email and include personal information, the N.C. Department of Transportation may use that information in responding to your request. Email is not necessarily secure or confidential. Send only information that is necessary to answer your question or process your request. The email is subject to the North Carolina Public Records Law.

Social Media

Any personal information you send via any of the N.C. Department of Transportation’s social media sites is not necessarily secure or confidential.

Additionally, communication through all NCDOT social media sites is considered public record under the North Carolina Public Records Law and is managed as such.

All comments or posts made to NCDOT agency account walls, forums or pages are public, not private. This means that both the posts of the employee administrator and any feedback by other employees or non-employees, including citizens, is part of the public record.

Private messages that account administrators receive are treated as constituent emails and therefore, as public records.


A "persistent" cookie is generally defined as a piece of data that is stored on the user's hard drive. The N.C. Department of Transportation does not use "persistent" cookies on this website or in its web applications.

"Temporary" – or "session" – cookies are used on all webpages. These cookies are stored in memory and are only available during an active browser session.

Session cookies are also used by some of the applications deployed on this website to temporarily save information entered by a user as long as the user's browser is open. These cookies do not collect personal information on users, and they are erased as soon as users close their web browsers. No personally identifiable information about you is maintained as a result of a temporary or session cookie.

You can configure your web browser to accept or decline cookies or alert you when cookies are in use. You do not have to accept cookies from, but if you choose not to, some of the functions on this website may not be available to you.


The N.C. Department of Transportation takes great care to provide secure, accurate and complete information for this service.

At the same time, the State of North Carolina, including NCDOT and its employees or agents, shall not be liable for damages or losses of any kind arising out of or in connection with the use of information on this site, including but not limited to, damages or losses caused by reliance upon the accuracy or timeliness of any such information or damages incurred from the viewing, distributing or copying of those materials.

The materials and information provided on this website are provided "as is." No warranty of any kind, implied, expressed or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus, is given with respect to the contents of this site or its hyperlinks to other Internet resources.

Links to Other Websites

This website provides links to other websites. The privacy policies described here do NOT necessarily apply to any external sites. Read the privacy policies of other sites you visit. Be informed. You are the person best qualified to protect your own privacy.

Terms & Conditions for Skip the Line NCDMV​

The N.C. Division of Motor Vehicles, or NCDMV, is now providing Skip the Line NCDMV to the public with remote check-in options and virtual waiting room options (known as remote queueing). Those who choose to do so can receive notifications about their place in line and when to enter the lobby to receive service via cell phone text messages (which are also known as Short Message Service, or SMS messages). The objective is to connect the public from a safe distance via text or SMS message.

  1. You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to NCDMV, an SMS message will be sent confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from NCDMV regarding remote queueing. 
  2. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly by sending a message or calling 919-715-7000.
  3. If you opt-in for remote queueing, NCDMV will send you a text message confirming your enrollment. Carriers are not liable for delayed or undelivered messages. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to cancel.
  4. As always, message and data rates may apply for any messages sent to you from NCDMV and to NCDMV from you. You will receive message frequency when you’re utilizing remote queueing and notifications about their place in line and when to enter the lobby to receive service via cell phone text (which are also known as SMS messages). If you have any questions about your text plan or data plan, please contact your wireless provider.
  5. If you have any questions regarding privacy, please read our privacy policy above. 

NCDMV will NEVER ask you to send your driver’s license number, bank account information, date of birth, or home address via text. While you will be able to send texts for remote check-in options and virtual waiting room options, these texts will likely be limited to answering user options. If you do receive a text asking for personal information, it did not come from NCDMV and may be an attempt by an outside party to obtain your personal information for illegal or unauthorized purposes, such as identity theft. You should never respond to texts that are seeking your personal information.

All services and information provided to you through Skip the Line NCDMV are also available by other means, such as online and at NCDMV office locations. Texting is not meant to replace other tools and options.

By entering your mobile phone number(s) and successfully activating remote queueing: 

(i) You acknowledge and represent to NCDMV that you are the authorized user of the mobile phone(s) that you link to the remote queueing services or have been granted permission by the authorized user of the mobile phone(s) to enroll such mobile phone(s) in the service; 
(ii) You grant NCDMV express permission to send text messages to that (those) mobile phone(s) through your wireless phone carrier unless and until such permission is revoked in accordance with these terms and conditions; and
(iii) By granting such permis​sion to NCDMV you are hereby requesting to receive such messages in spite of the fact that your number may otherwise be on the federal or state do not call list, and you agree, to the maximum extent permitted by law, that such text messages shall not be in violation of such do not call list(s); and (iv) the number entered will not replace any information NCDMV has on your driving record and the number will not be shared.

Activate: You can start using remote queueing in one of two ways: (1) Scanning a QR code at your NCDMV location, (2) Texting the terms or phrase(s) provided at your NCDMV location to receive service.

Stop Remote Queueing: Remote queueing SMS services can be cancelled at any time by texting "STOP" from your mobile phone. Upon NCDMV’s receipt of your cancellation request, NCDMV will make reasonable attempts to send you a reply text confirming your cancellation. After confirming, NCDMV will no longer send remote queueing messages, and will not contact you through text for this feature.

Unstop Remote Queueing: Remote queueing SMS services can be resubscribed again at any time by texting "UNSTOP" to reply UNSTOP from your mobile phone. Upon NCDMV’s receipt of your resubscribed request, NCDMV will make reasonable attempts to send you a reply text confirming your subscription. After confirming, NCDMV will successfully send remote queueing messages again.

NCDMV will make reasonable attempts to comply with other text communications sent to reply STOP in which you indicate a clear and unmistakable intent to revoke your prior permission. However, you hereby release NCDMV from any liability for your efforts to revoke your permission via a text message by replying STOP.

Pricing: NCDMV does not charge a fee for remote queueing services. However, your cell phone company may assess text messaging fees and data charges. Check with your wireless phone carrier for your plan details, including any text messaging fees and data rates that may apply.

Message frequency: Number of messages varies per user and is based on the responses received.

Changes in Terms: NCDMV reserves the right to change these terms or cancel the remote queueing services at any time. Please check these Terms and Conditions on a regular basis for changes. Your continued use of the remote queueing services after changes are posted will mean that you have accepted the terms as modified. In the event NCDMV decides to withdraw or terminate remote queueing services, NCDMV will attempt to provide reasonable advance notification to any affected parties. However, NCDMV may withdraw or terminate remote queueing services immediately, and without prior notice, if necessary, to comply with law, protect security, combat fraud, or any other reasonable grounds, even if the reasons are not established in this document.

No Warranties: NCDMV makes no representations or warranties whatsoever regarding remote queueing services. NCDMV hereby disclaims all warranties, including any implied representations or warranties of merchantability or fitness for a particular purpose.

Limitation of Liability: To the maximum extent permitted by law, you hereby agree that NCDMV shall not be liable for any direct, indirect, consequential, special, incidental, punitive, or any other damages, even if NCDMV has been advised of the possibility of such damage or loss, arising or resulting from or in any way relating to your use of remote queueing services. Furthermore, NCDMV shall not be liable for the acts or omissions of third parties, including delays in the transmission of messages due to circumstances outside of NCDMV’s control. NCDMV will also have no liability if unauthorized individuals are able to read your texts, as you are solely responsible for ensuring that no one has access to confidential information shown on, or stored in, your cell phone.

Indemnity: To the maximum extent permitted by law, you expressly agree to indemnify, defend, and hold harmless NCDMV, its directors, officers, employees, servants, agents, representatives, independent contractors, and affiliates from and against all claims, damages, liabilities, actions, causes of action, costs, expenses (including reasonable attorneys' fees), judgments, or penalties of any kind or nature whatsoever arising from your use of the service.

In addition, by using this service, you agree that you are solely responsible for any and all information sent to NCDMV from your mobile phone.

User Conduct: You agree not to transmit content that is unlawful, harmful, threatening, abusive, vulgar, obscene, defamatory, libelous, or inappropriate using NCDMV Remote Queueing Services. Violation of this provision may result in NCDMV canceling your participation in Remote Queueing Services.

Governing Law: These terms shall be construed in accordance with North Carolina laws. Any proceedings to enforce or interpret these terms may be brought only in Wake County, N.C.

If you have any questions regarding privacy, please read our privacy policy above.

7/28/2023 8:32 AM