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NC Quick Pass Extends Charlotte Customer Service Center Hours


CHARLOTTE — To accommodate new customers in the Charlotte area, NC Quick Pass has extended customer service center hours.

Drivers can stop by the customer service center at 8015 West W.T. Harris Boulevard in Charlotte or call NC Quick Pass at 877-769-7277 each day until 6 p.m. through Friday, June 14. It will also be open from 9 a.m. to 2 p.m. on Saturday, June 15.

NC Quick Pass issued more than 1,800 transponders on Saturday June 1, the day a section of the I-77 express lanes opened. That is roughly six times the number of transponders distributed on an average Saturday.

NC Quick Pass is the Turnpike Authority's toll collection program that is also used for the Monroe Expressway and Triangle Expressway. While the I-77 express lanes are operated by a private company, the Turnpike Authority's role is to provide account management, billing and customer service, providing one entity for all tolling customer service in North Carolina. 

With an NC Quick Pass transponder, drivers save up to 35 percent on tolls in North Carolina, which are automatically deducted from a prepaid balance.

How to get your NC Quick Pass transponder:

  • Stop by an NC Quick Pass Customer Service Center
  • Call 877-769-7277

Drivers who already have an E-ZPass, SunPass, or Peach Pass receive the same 35 percent discount that NC Quick Pass customers do on all toll facilities in North Carolina.

Drivers who do not wish to sign up for a transponder account will pay tolls through the Bill by Mail program. Overhead toll gantries along the express lanes will capture an image of the license plate and following travel, the registered owner of the vehicle will receive an invoice in the mail.

Drivers who sign up for an NC Quick Pass account can also set High Occupancy Vehicle (HOV3+) status and travel in the I-77 express lanes for free when there are at least three or more people in the vehicle, including the driver. The existing general purpose lanes will always be a free travel option for all drivers who do not want to use the express lanes.​

For more information about NC Quick Pass, transponder options or how to travel in the express lanes for free, visit


6/10/2019 7:51 PM