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  • Why haven’t I received my title, registration, or new plate?

    ​Due to the impact of COVID-19, processing and mail delivery may take longer than normal.​

  • Why doesn’t my title and plate numbers match?

    ​You may have recently completed a new title transaction, such as satisfying a lien on the vehicle. Due to this, you would have received a title with a new title number. Please try using the new title number. If you are still receiving an error message, you will need to visit a local license plate agency, or contact the NCDMV by filling out the form below or calling 919-715-7000.​​

    ​If you have recently purchased a vehicle and transferred your license plate to the new vehicle and you are getting an error message when trying to renew online, you will need to visit a local license plate agency​, or contact NCDMV by filling out the form below or calling 919-715-7000.


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5/19/2021 5:22 PM