(UPDATE: The N.C. Division of Motor Vehicles Call Center in Bladen County has reopened after closing Monday due to an employee being tested for the coronavirus. The center was deemed safe for workers and reopened Tuesday morning after the employee's virus test results came back negative. The original press release is below.)
RALEIGH – An employee at the N.C. Division of Motor Vehicles Call Center in Bladen County is being tested for the coronavirus, so for the safety of its workers, the center has been temporarily closed, pending the test results.
Callers will not be able to get through on the 919-715-7000 customer service line. They are instead encouraged to send any requests for assistance to the NCDOT/DMV Contact Us system at www.ncdot.gov/contact. Go to the section titled Ask NCDMV a Question, and choose the appropriate link.
The call center service will resume operation as soon as it is determined it is safe for the employees to return to work.
Normal staffing at the call center is about 140 customer service operators. But to be within the social distancing parameter recommendations from state and federal health officials, the facility staffing was adjusted to approximately 65 employees.