ROCKY MOUNT – State transportation officials have opened a second call center to improve customer service for people who use the NC Quick Pass program to pay for tolls.
NC Quick Pass is the N.C. Turnpike Authority's electronic toll collection program. Officials on Monday held a ribbon cutting to celebrate the opening of the new call center at the N.C. Division of Motor Vehicles headquarters in Rocky Mount. This location is now one of two call centers in North Carolina.
“Customer service is at the forefront of everything we do," said J.J. Eden, the N.C. Turnpike Authority's executive director. “This new location will add up to 100 new employees able to provide the very best customer experience."
Eden was joined Monday by state Transportation Secretary Eric Boyette, state Board of Transportation member Melvin Mitchell, Rocky Mount Mayor Sandy Roberson, N.C. Turnpike Authority Board member Monty Irvin, and staff from the N.C. Division of Motor Vehicles.
There are three toll facilities in North Carolina – the Triangle Expressway, the Monroe Expressway and the I-77 Express Lanes. The new call center is opening because demand for NC Quick Pass services is expected to increase as more projects are constructed. The three existing toll roads are expected to expand, and officials are currently constructing two more toll projects – Complete 540 in Raleigh and the I-485 Express Lanes in Charlotte.
The new call center will bring jobs and economic opportunities to the Rocky Mount area by employing nearly 100 employees when the 9,000-square-foot facility is fully occupied.
The NC Quick Pass team partnered with the Edgecombe/Nash NC Works and held a career fair in August. Thanks to the fair, officials were able to quickly fill the initial training class of 30 customer service representatives and team leads.
NC Quick Pass customers save 35% on tolls in North Carolina. For more information or to get a free transponder, visit ncquickpass.com.