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Service Restored at NCDMV Offices Central and Eastern N.C.


Editor's note: Internet service has been restored and affected offices will reopen Wednesday, July 12 as scheduled. Below is the original release.

ROCKY MOUNT – An internet outage has interrupted service at numerous driver license offices and license plate agencies in portions of central and eastern North Carolina, the N.C. Division of Motor Vehicles reported Tuesday.

Lumen Technologies, a local telephone service provider, reported the outage at approximately 9:15 a.m. following an apparent fiber cut between Raleigh and Benson.

The outage is affecting 30 driver license offices and license plate agencies in portions of the Fayetteville area, the Triangle, the Sandhills, Rural Piedmont and Southern Coastal Plain.  NCDMV will attempt to reach out to customers to reschedule appointments at affected driver license offices. The NCDMV Customer Call Center in Bladen Co. is also affected by the outage.

Officials with Lumen are working to restore service as soon as possible. The company did not have a timetable for when service could be restored. 

NCDMV officials are reminding people that many driver services, such as driver license and vehicle registration renewals, vehicle tax payments, and address changes, can be completed online without visiting an office. People can visit the official NCDMV website at​ to learn if they can complete their business online.


7/11/2023 9:14 PM