ROCKY MOUNT – The N.C. Division of Motor Vehicles today welcomed 80 new driver license examiners to their ranks as part of an annual graduation ceremony that took place at the DMV headquarters.
These 80 employees, following a five-week training program, will be deployed throughout the state to increase service levels at driver license offices.
DMV Commissioner Paul Tine is focused on ways to increase the service levels at DMV offices across the state.
“At DMV, we are a customer-focused organization. Our mission is to make every interaction with our customers as smooth, efficient, and as positive as possible,” said Tine, “The driver license examiner’s professionalism, patience, and expertise shapes the customer’s experience and their perception of who we are as an agency.”
Tips to improve your DMV Experience
While DMV continues work to address its staffing shortage, the division offers the following tips for improved customer experience:
• Renew early – Don’t wait until the last minute to renew your driver license or ID card. DMV sends a reminder card to the address on file six months before the expiration date. Customers can renew at any time during this six-month window.
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Renew online – In most cases, unless they renewed online last time, customers can renew their credential
online.
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Make an appointment – Customers with appointments are serviced daily from office when the office opens until noon. Appointments can be scheduled up to 90 days in advance at
skiptheline.ncdot.gov. Again, don’t wait until the last minute. It is not uncommon for the soonest available appointment to be several weeks out.
• Walk-in availability – Each full-time driver license office accepts walk-in customers on weekdays from noon-5 p.m. Part-time and express offices service only walk-in customers.
• Be prepared – Check the DMV website to make sure you bring the required documentation for your desired service. One frequently forgotten item is a printed document proving liability insurance.
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REAL ID – Customers can still obtain a REAL ID to fly commercially or to visit federal, military, and nuclear facilities. Required documents and additional information at
ncrealid.gov.
The new examiners and their duty stations are Marycarmen Aguilar, Janice Gathers, Charlotte South; Angela Carnevale, Hudson; Robert Child, Terry Phillips, Clyde; Jonah Cosby, Kenneth Vaughan, Morganton; Robert Dennis, Ricardo Gutierrez, David Rogers, Asheville; Jennifer Eller, Wilkesboro; Ginger Girouard, Angela Paige, Winston-Salem North; Jennifer McAllister, Nakia Westfield, Huntersville; Shawn Vang, Mocksville; Tonya Westbrook, Mooresville; Lanette Badger, Kinston; Jonathan Brisson, Lumberton; Steven Crutchfield, Sanford; Jane Futrell, Ahoskie; Sandrea Jiggetts, Durham East; Nicole Kimble, Elizabeth City; Zachariah Mele, Raeford; Andrew Melvin, Joseph Koproski, Fayetteville South; Tiffany Moore, Roanoke Rapids; Debra Morgan, Jennifer Jones, Oxford; Katerina Owens, Derrick Rouse, New Bern; Catherine Pacheco-Lopez, Kristen Brittenham, Erwin; Riccardo Scelsi, Michelle Emery, Kyle Theis, Raleigh West; Kristine Steiskal, Hillsborough; Blossom Bridges, Sarita Kohli, Hwa-Lin Cheng, Semeka Hairston, Charlotte East; Crystal Dennis, Newton; Lori Edmisten, Rose Jimenez, Monroe; Shontaye Mackey, Tiffanie White, Leretta Parker, Jessica Young, Charlotte West; Adalena Pamer, Brevard; Brenda Thornton, Bryson City; Rachelle Barfield, Graham; Tya Barnes, Jene Tillery-Burgin, Raleigh East; Karla Camacho-Martinez, Siler City; Kayla Duggins, Billie Burns, Greensboro East; Marilyn Johns, Junae Saunders, Raleigh North; Yolanda Lertpiriya-Pong, Kiva Dowtin, Brenda Ramaswamy, Greensboro West; Shontiona Newell, Morehead City; Austin Norris, Fayetteville West; Kalen Wilhide, Aberdeen; Teresa Beam, Mount Holly; Seth Boateng, Sonya Diggs, Amirah Savage, Charlotte North; Cheyenne Foster, Hickory; Patricia Pettengill, Statesville CDL; Gary Shaklin, Sylva; Yasmin Aguilar, Clayton; Clifton Aitkin, Damien Claridy, Durham South; Jose Amador, Asheboro; Lisa Armstrong, Stedman; Nia Bowen, Wilmington South; Bruce Griffith, Wentworth; and Jiani Jones, Christopher Murray, Wilmington North.