ROCKY MOUNT – N.C. Division of Motor Vehicles Commissioner Paul Tine today released the agency’s 2026-2030 Strategic Plan, a comprehensive roadmap to become an excellent customer service organization delivering safe & easy service that improves the lives of all North Carolinians.
“This strategic plan will be our playbook for transforming NCDMV into an exceptional customer service organization,” said Commissioner Paul Tine. “Our guiding purpose is clear: Safe and easy service, so every North Carolinian can get where they need to go.”
Over the last six months, NCDMV has confronted longstanding challenges, including excessive wait times, outdated technology, inefficient processes, and widespread frustration among customers and staff. After listening directly to North Carolinians whose daily lives and livelihoods have been affected, the agency has already delivered bold, measurable improvements in customer experience, operational efficiency, and employee support.
“This plan is the result of an inclusive, forward-looking, and action-driven process,” said Commissioner Tine. “We are deeply grateful to Gov. Stein, the legislature, N.C. Department of Transportation leadership, the state auditor, our customers, and - most importantly - our dedicated employees for the insights that shaped our new mission, vision, purpose, and values.”
Several high-priority initiatives aligned with the strategic plan are already underway.
The full 2026-2030 NCDMV Strategic Plan is available
here.