Frequently Asked Questions

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• Is an NCDOT Safety Service Patrol responder a law enforcement officer?

  No. The responder is a representative of the N.C. Department of Transportation who assists stranded motorists and might be called to assist law enforcement officers at the scene of a traffic incident.
  

  
  
  
• How do I know that the person assisting me is a real NCDOT Safety Service Patrol driver?

  The drivers for this patrol program, which is sponsored by GEICO, wear uniforms that identify themselves as NCDOT representatives. The driver will show identification upon request.​

  
  
  
• How can I contact NCDOT Safety Service Patrol if I get stranded?
  If you are stranded in an area covered by the Incident Management Assistance Patrol (IMAP), dial *HP from your mobile phone for assistance.
  
• I was stranded, and a NCDOT Safety Service Patrol driver didn't stop to help. Why?

  Our patrol responders might not be able to stop for a stranded motorist, if they are called to a critical incident, such as a car crash. If you need help, call *HP from your mobile phone.
  
  

• An NCDOT Safety Patrol driver used the push bumper to move my vehicle and damaged it. Can I get restitution?

  Under North Carolina's Quick Clearance Law​, NCDOT is not responsible for damage to personal property in the course of moving a vehicle or other property to avoid a hazard.​
  
  

• I received assistance from your safety service patrol. How can I submit feedback and thank the responder?

  ​Vis​​​it SafetyPatrolinfo.com​ or share your story on social media using #GEICOSafetyPatrol. For questions or concerns, contact NCDOT.
  

Last updated May. 11, 2022