NCDOT Contact Us Form

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I need an ID. What do I need to do?
If this is your first North Carolina ID, you can walk in at any driver license office. Walk-ins are accepted all day or until that location reaches capacity. You may also make an appointment, but it is not required.
For your visit, you will need to bring $16.75 and the following required documents:
- One document that verifies your age and identity
- A Social Security card or another document proving your Social Security number
- If you are a U.S. citizen, one document proving North Carolina residency (or two documents if you want a REAL ID)
- If you are not a U.S. citizen, one document issued by the U.S. government showing legal presence
Some customers qualify for a non-fee ID. Learn more about state IDs.
If your ID is lost or stolen and has not expired, you can replace it online.
If your ID is still valid and you simply need to renew it, you can also complete that online.
If your ID has expired more than two years ago, you must visit a driver license office in person to renew it.
How long does it take to receive my registration, title and license plate?
Most customers receive their registration, title and license plate in the mail within 20 business days. If more than 20 business days have passed, do not order a duplicate. Instead, you should first fill out and submit the form below so we can look into it for you.
Why do my title and plate numbers not match?
If you recently completed a title transaction, such as paying off a loan, you may have been issued a new title number. This number will not match the one previously associated with your plate. Try entering the new title number when completing your transaction. If you still receive an error message, please fill out and submit the Contact Us form below.
If you recently purchased a new vehicle and transferred your existing license plate to that vehicle, you may also receive an error message when attempting to renew online. In that case, please contact NCDMV by submitting the Contract Us form below.
How do I replace a lost or stolen license or ID?
You can order a replacement license or ID if:
- Your license or ID has been lost or stolen
- Your license or ID is damaged or unreadable
- Your name or mailing address has changed (must be completed in-person at a driver license office)
How do I change my name on a license or ID?
If your legal name has changed, you must notify NCDMV within 60 days and obtain a replacement license or ID with your new name. Name changes must be completed in person at a driver license office.
To complete the name change, bring $16.75 and the following requirements documents with you:
- Certified marriage certificate issued by a government agency
- Documented proof from the courts or the Register of Deeds showing that the name change was legally completed
- Notarized DL-101 form
All documents must be issued by an appropriate government agency in the United States, Puerto Rico, U.S. territories or Canada.
You can learn more about this process on the Name Changes page.
I tried to renew my registration online, but it says my license plate number and title number do not match. What should I do?
If you are unable to renew your registration online because of an incorrect title number, it usually means your title number changed after your renewal notice was printed. This frequently happens if you recently paid off a loan, in which case you would have been issued a new title number.
You can look up your new title number by logging into MyDMV. Once you have the correct title number, try renewing online again. If you continue to receive an error message, please fill out and submit the form below.

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