The N.C. Department of Transportation has a grievance policy and procedures to ensure the prompt and equitable resolution of complaints related to the Americans with Disabilities Act.
Issues that can be grieved include the:
- Denial of a requested accommodation
- Inadequacy of an accommodation
- Inaccessibility of a program or activity due to disability or a discrimination based on a disability.
Citizens who want to use NCDOT-maintained facilities or have access to the NCDOT's programs but believe they have been denied accommodations or have been discriminated against may file a written complaint within 180 days after becoming aware of the alleged violation.
More information about filing a complaint and the process is available in NCDOT's External Grievance Policy & Procedures or by
contacting the Department's Americans with Disabilities Act coordinator.
This procedure is intended for use after all "local" attempts to resolve an issue have been exhausted.
Employees & Job Applicants
NCDOT employees and job applicants wanting to file a grievance should refer to the
N.C. Office of State Human Resources website for more information.
Information is also available on NCDOT's employee intranet.