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The N.C. Department of Transportation has a grievance policy and procedures to ensure the prompt and equitable resolution of complaints related to the Americans with Disabilities Act.

Issues that can be grieved include the:

  • Denial of a requested accommodation
  • Inadequacy of an accommodation
  • Inaccessibility of a program or activity due to disability or a discrimination based on a disability.


Citizens who want to use NCDOT-maintained facilities or have access to the NCDOT's programs but believe they have been denied accommodations or have been discriminated against may file a written complaint within 180 days after becoming aware of the alleged violation.

More information about filing a complaint and the process is available in NCDOT's External Grievance Policy & Procedures or by contacting the Department's Americans with Disabilities Act coordinator.

This procedure is intended for use after all "local" attempts to resolve an issue have been exhausted.

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    NCDOT ADA Grievance Procedures

    Grievance procedure and policies addressing the general public's complaints of non-accessible NCDOT programs, services or facilities based on disability

    PDF • 317KB • February 24, 2017

Employees & Job Applicants

NCDOT employees and job applicants wanting to file a grievance should refer to the N.C. Office of State Human Resources website for more information.

Information is also available on NCDOT's employee intranet.

6/11/2019 4:29 AM