The N.C. Division of Motor Vehicles continues to implement projects to improve the experience of its customers. The division’s latest endeavor is the Q-Anywhere project which allows customers to avoid having to wait in line at a driver license office.
Q-Anywhere allows customers to check in by scanning a QR code and texting a short message to get and hold their place in line. Customers are then free to queue anywhere – they can wait in their vehicle, or they can run other errands in the immediate area to pass the time. Customers are alerted via text to enter the lobby when staff is ready to serve them.
For customers without a cellphone, DMV is working to implement a mobile paging system like those used in the restaurant industry.
Q-Anywhere builds on previous DMV initiatives, including an ever-increasing number of online services.